Shimron Gill

About Me

Results-driven Data Center & Systems Engineer with 5+ years of experience in systems administration, server hardware management, cloud, virtualization, and data center operations. Skilled in designing, implementing, and maintaining robust IT infrastructures, optimizing performance, and ensuring seamless integration across multiple platforms. Thrives under pressure, delivering mission-critical solutions that enhance scalability, reliability, and operational efficiency.

Work Experience

Kelly Services
System Test Technician, Georgetown, TX | Jun 2025 – Present

• Set up and configured test-environment devices for functional validation, preparing and validating 100+ devices per week to ensure system readiness for engineering and QA teams.
• Executed scripted tests and performed firmware/software updates across 50+ test cycles, verifying performance, documenting defects, and resolving 90% of hardware/software issues through efficient troubleshooting.
• Performed hardware-level repairs in compliance with documented procedures and safety protocols, completing 5–10 component-level repairs tickets weekly and reducing device downtime by 30%.

Kforce Inc
Lab Support Engineer, Round Rock, TX | Jan 2023 – Nov 2024

• Managed lab infrastructure with 99%+ system availability, delivering end-to-end support for server hardware/software deployments and ensuring optimal performance with minimal disruption.
• Streamlined operations by coordinating automation script usage, reducing manual workloads by up to 30% and accelerating incident resolution through cross-functional collaboration.
• Enhanced network reliability and system stability by proactively monitoring infrastructure and troubleshooting complex issues, resulting in fewer outages and faster issue resolution.

Texas Health & Human Services Commission (HHSC)
Systems Administrator, Austin, TX | Mar 2021 – Aug 2022

• Served as State MDS Automation Coordinator, troubleshooting an average of 40–60 MDS assessments per week to ensure compliance and accuracy, while providing technical support to 50+ end users across MDS and HHSC systems.
• Administered and enhanced the organization's Microsoft Access database, improving data accuracy by 20% and increasing system usability for 3+ departments through routine updates, optimization, and data validation.
• Managed daily IT operations and systems administration for the Texas Health & Human Services Commission, supporting 100+ employees, implemented a data backup plan that reduced data-loss incidents by 100% and improved system reliability by 30%.

IronOrbit
IT Service Desk Analyst, Remote | Jan 2021 – Feb 2021

• Handled high-volume inbound calls, averaging 40–60 calls per day, using scripted responses to maintain consistent, compliant, and professional client interactions.
• Assessed client needs and created accurate support tickets, documenting 100% of inquiries and facilitating timely issue resolution by clearly capturing symptoms, priorities, and required actions.
• Delivered excellent customer service as the first point of contact, maintaining a 95%+ customer satisfaction rating and demonstrating strong communication and multitasking abilities in a fast-paced environment.

CyberCoders
Desktop & Network Support Coordinator, Alameda, CA | Nov 2019 – Apr 2020

• Resolved end-user hardware and software issues, troubleshooting 20–30 support requests per week and achieving a 90% first-contact resolution rate through effective problem analysis and system diagnostics.
• Assisted in project execution, consistently meeting deadlines, managing deliverables across 3–5 concurrent projects, and accurately recording 100% of hours and tasks in time-tracking systems to support reporting and improving team workflow visibility by 25%.
• Coordinated procurement of approved IT resources, processing 20–30 hardware/software requests weekly, ensuring on-time availability of equipment and reducing operational delays by 20%.

EmrCpr, Global IT
Engineer Lab Administrator, Sunnyvale, CA | Oct 2018 – Oct 2019

• Configured, troubleshot, and upgraded Ruckus and Brocade routers/switches, reducing network downtime by 90% and sustaining 99%+ uptime through proactive monitoring, performance tuning, and rapid issue resolution.
• Installed, managed, and optimized VMware ESXi environments using vSphere Client, deploying and maintaining 50+ Windows and Linux VMs to streamline server provisioning and support scalable, high-availability infrastructure.
• Administered PDU, Terminal Server, and KVM infrastructure across 100+ devices, performing scheduled maintenance, firmware updates, and capacity improvements while ensuring full compliance with security and performance standards.

Education

Bachelor of Science: Computer Information Systems, 06/2025
Texas A&M University - Central Texas - Currently Enrolled

College Coursework Completed: Computer Science, 07/2022
Texas State University - San Marcos
Earned 9 credit hours

College Coursework Completed: Information Technology, 11/2020
Arizona State University - Online
Earned 25 credit hours

Certifications

CompTIA A+ | CompTIA Network+ | Aug 2026

Skills

Server Hardware (Dell PowerEdge, HPE ProLiant, IBM Power)

Networking & Infrastructure (Ruckus/Brocade Routers, Switches, Low-Voltage Cabling)

Operating Systems Administration (Windows, Linux, MacOS)

Virtualization & Cloud Technologies (VMware, Azure, AWS)

Scripting & Automation (Python, PowerShell, Bash, HTML)

Data Center Operations & System Management

Software Deployment & Configuration Management

Technical Troubleshooting & Performance Optimization

Infrastructure Documentation & Standardization

My Location

Contact Me