Shimron Gill

Kelly Services
System Test Technician, Georgetown, TX | Jun 2025 – Feb 2026

• Configured, validated, and documented 50+ Linux and Windows server platforms weekly, supporting engineering teams with test-ready environments across enterprise compute, storage, and specialized hardware systems.
• Executed automated test procedures, firmware updates, and software validation across 50+ test cycles, diagnosing and resolving the majority of hardware, operating system, and platform-related issues prior to engineering escalation.
• Performed board-level and component-level diagnostics and repairs on server hardware, storage platforms, and accelerator-based systems, improving equipment availability and reducing overall test environment downtime.

Outcome: Maintained test-ready enterprise infrastructure by provisioning, validating, and troubleshooting server, storage, and accelerator-based platforms supporting engineering operations.

Kforce Inc
Lab Support Engineer, Round Rock, TX | Jan 2023 – Nov 2024

• Performed post-test recovery and validation of Linux and Windows server platforms to baseline configurations after engineering test reservations, troubleshooting hardware, firmware, operating system, and platform issues to return systems to production-ready status.
• Provisioned and configured server hardware based on engineering requirements, validating component compatibility, installing upgrades, tuning firmware and management controllers (iDRAC), and ensuring full hardware recognition and operational readiness.
• Managed hardware asset recovery and inventory control processes, auditing server configurations, reclaiming unused components, and maintaining accurate inventory records to support efficient hardware utilization.

Outcome: Improved lab operational efficiency through server recovery, hardware provisioning, firmware management, and asset lifecycle operations across engineering lab environments.

Texas Health & Human Services Commission (HHSC)
Systems Administrator, Austin, TX | Mar 2021 – Aug 2022

• Administered and supported enterprise regulatory and compliance applications, managing user access, authentication, permissions, and system availability for 50+ users across multiple business units.
• Provided technical application support and troubleshooting for regulatory systems, diagnosing access, configuration, and workflow issues while ensuring accurate and reliable business operations.
• Collaborated with developers, IT teams, and business stakeholders to support reporting requirements, validate data accuracy, and improve accessibility of operational and regulatory information.
• Maintained IT asset inventories, equipment records, and operational documentation, supporting lifecycle management, resource planning, and ongoing system administration activities.

Outcome: Ensured reliable access to enterprise regulatory systems by supporting application administration, access management, reporting processes, and cross-functional operational requirements.

IronOrbit
IT Service Desk Analyst, Remote | Jan 2021 – Feb 2021

• Provided remote technical support for 40–60 users daily, troubleshooting hardware, software, account access, and connectivity issues while maintaining detailed incident documentation.

CyberCoders
Desktop & Network Support Coordinator, Alameda, CA | Nov 2019 – Apr 2020

• Achieved a high first-contact resolution rate for hardware, software, and network-related issues, improving system reliability and overall user satisfaction.
• Reimaged, configured, and deployed end-user laptops while coordinating device preparation and distribution efforts to support remote workforce operations during COVID-19.
• Oversaw concurrent IT initiatives, maintaining project schedules, tracking deliverables, and ensuring successful implementation across teams.

EmrCpr, Global IT
Engineer Lab Administrator, Sunnyvale, CA | Oct 2018 – Oct 2019

• Configured and maintained network infrastructure, including routers and switches, ensuring reliable connectivity and minimizing disruptions across engineering lab environments.
• Provisioned and managed 50+ VMware ESXi virtual machines, supporting development, testing, and simulation workloads while maintaining consistent system performance.